Usability Mapping Inc.

Klaus Hofer, Founder and CEO of Usability Mapping Inc. is a UX psychologist and researcher by training. His passion for behavioural psychology was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules. This led him to the question: How can well trained, focused and dedicated professionals make mistakes that could kill someone? This question led him to a lifetime of research, development and now promoting the scientific principles that underpin the development of safer, more usable documentation. He founded Usability Mapping in 1991 and has personally trained over 20,000 professionals in 38 organizations world-wide. Born in Austria, Klaus now lives in Canada and spends his spare time on his second passion – music.